Facebook Community Management and Content

Facebook community management and content: We’ll keep your reputation intact by managing your brand on social media. We’ll create content that fits your brand’s voice and style to build your online community and engage with your followers in more meaningful ways. To do this, we’ll listen to what users are saying about your brand on social media, and we’ll respond when appropriate, and engage with users on a consistent basis.

What We Do

On social media platforms like Facebook, we’ll cultivate a strong brand voice, consistent brand principles and a trademark style to build your online communities and satisfy your customers’ needs.

By creating quality content for social media, and engaging with your social media fans, we’ll foster meaningful online relationships with your audience.

In addition to creating content to engage your online community, we’ll respond promptly to your users’ comments and inquires. This will encourage engagement form your social media audience and humanise your brand. Social media is increasingly becoming more and more important to managing a business’s customer service.

To respond in an accurate and timely manner, we’ll implement social listening tools, and monitor all social media activity on your brand’s pages. We’ll initiate conversation and encourage fans to create a dialogue around your brand’s services or products. By interacting with your social media audience, on a consistent basis, we’ll grow engagement, increase your reach and build your page likes.

Reputation Management

In addition to fostering real relationships with your social media audience, we’ll keep your brand’s reputation intact by managing customer questions and complains. We’ll use your social media pages to address all customer needs and increase conversion by cultivating brand loyalty with meaningful responses and online interactions.

We’ll moderate all interactions with your brand on its social media pages. This means removing offensive comments or blocking spammers to keep your page a safe and enjoyable place for your loyal communities.

Reputation Management

In addition to fostering real relationships with your social media audience, we’ll keep your brand’s reputation intact by managing customer questions and complains. We’ll use your social media pages to address all customer needs and increase conversion by cultivating brand loyalty with meaningful responses and online interactions.

We’ll moderate all interactions with your brand on its social media pages. This means removing offensive comments or blocking spammers to keep your page a safe and enjoyable place for your loyal communities.

As your social media community manager

We’ll be a resource for your customers by

As your social media community manager, we’ll be a resource for your customers by

  • initiating timely responses to user questions,
  • increase engagement by leaving thoughtful comments,
  • showing customer appreciation and interacting consistently with your online audience, and
  • by moderating your pages to ensure any spam or offensive material is removed.

We’ll measure our efforts with tracking analytics to develop more profound customer insights and encourage customer growth.

Community management is becoming increasingly important in today’s digital landscape,

and brands who choose not to monitor their reputation on social platforms miss essential marketing opportunities like:

  • Managing and addressing customer complaints.
  • Turning existing customers into loyal fans and brand advocates.
  • Networking with other industry influencers and partnering with them.
  • Getting valuable feedback about your product and services.

Combining quality content, social media marketing and community management is the best formula to create a well-rounded social strategy and to drive greater website traffic and online conversions.

Community management is becoming an essential tool for managing customer service and shaping discussions around your brand online. By showing that there are authentic, caring humans behind your brand online, you’ll generate more loyal customers who not only tell their friends about your business but advocate for your brand online.

Get In Touch

Phone: 1-800-MAD-FOR
Email: info@madfordigital.com